Thought I would take a few moments to report a case of great customer service, as it will make a change from hearing about the bad 'uns.
I bought a Keter plastic shed about 5 years ago and although expensive I have no real complains about it as it does the job it is meant to do. Anyhow, when I had to move the shed was dismantled and stored ready for when it could be put up again. This time arrived last week, only for me to discover that I had broken and/or loss some of the smaller components of the shed, I contacted Keter by email explained what had happened and asked how much it would be to buy these parts. The reply I got was that the parts had been despatched and should reach me in a few days, free of charge !!
I received them today, so "Thank you Keter" your customer service is great !!!
Anyone else got companies that they think deserve a pat on the back ?
I bought a Keter plastic shed about 5 years ago and although expensive I have no real complains about it as it does the job it is meant to do. Anyhow, when I had to move the shed was dismantled and stored ready for when it could be put up again. This time arrived last week, only for me to discover that I had broken and/or loss some of the smaller components of the shed, I contacted Keter by email explained what had happened and asked how much it would be to buy these parts. The reply I got was that the parts had been despatched and should reach me in a few days, free of charge !!
I received them today, so "Thank you Keter" your customer service is great !!!
Anyone else got companies that they think deserve a pat on the back ?